I wanted to post a shout out to our team at Holmes! Talk about a transformation! We are so different from the company we were, even back in 2011. This could not be done without a great team working together towards a common goal.
I watch how challenges are faced head on and with optimism! How we challenge ourselves, our knowledge base, our comfort zones and keep on going. I admire those that are passionate about the work we do at Holmes and all I can say is that it shows in the output from the team. You make me proud!
In today’s fast pace of technological advancements if you are not pushing to be a leader, then you will fall behind and become irrelevant. It’s only a matter of time. I encourage those in small business to step back and analyze your team. Think about your customer experience and evaluate what that picture looks like for your company.
Our team is awesome because from all angles….company management, sales, creative, production (yes we still manufacture here in Springfield!) and accounting we truly care about our clients success and want to form lasting partnerships….whether your need is simple or complex, we aim to bring the best customer experience.
There is always so much more we want to do better and sometimes impatience for that change gets the best of me. Slow and steady wins the race. Just think about one thing you can do today to improve the customer experience at your business or organization.
After all, we are not here for ourselves. We are here to serve others and carry on that 41 year tradition. Some things change but service does not.
Do you have a team behind you to help you transform? If your a small business I’d be happy to share our journey of transformation with you anytime.